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Product & Sourcing
Q: Where is your garlic sourced from?
Our premium crops are harvested directly from Jinxiang, Shandong, the world's most prestigious garlic production base.
Q: What varieties do you supply?
We specialize in Pure White Garlic (Snow White) for high-end retail and Normal White Garlic (Purple Garlic) for traditional wholesale markets.
Q: What size grading do you offer?
We offer various sizes: 4.5-5.0cm, 5.0-5.5cm, 5.5-6.0cm, and 6.0cm+.
Q: How do you define "Pure White" vs "Normal White?
Pure White is characterized by its snow-white skin with no stripes, while Normal White features purple-red stripes on the outer skin.
Q: What is the shelf life of your garlic?
Under professional cold storage (-3°C), our garlic can maintain its quality for up to 10–12 months.
Q: Is your garlic Non-GMO?
Yes, all Zileeland garlic is traditionally farmed and 100% Non-GMO.
Q: Do you offer organic-certified garlic?
While our main volume is conventional, we can source organic-certified lots upon specific request.
Quality Control & Technical Inspection
Q: How do you verify that the garlic is dormant and sprout-free?
We perform random vertical cross-section tests to inspect the internal growth point. By providing high-definition video evidence of these sliced cloves, we demonstrate that the internal sprout is within the dormant safety limit (typically less than 1/3 of the clove's height), guaranteeing that the garlic is firm, fresh, and ready for long-term storage upon arrival.
Q: What is your tolerance for external defects?
We maintain a strict <3% tolerance for mechanical damage, skin breaks, or staining.
Q: What certificates can you provide for GCC markets?
We provide Phytosanitary Certificates and COO (Certificate of Origin) for every shipment. We are fully experienced in SASO requirements for Saudi Arabia and regulatory standards for the UAE, Kuwait, and Qatar.
Q: Can I request a third-party inspection (e.g., SGS)?
Absolutely. We welcome professional inspections at both the loading port (China) and the destination port at the buyer’s expense. For immediate quality assurance, you can also inspect our ready-stock directly at our Dubai hub.
Packaging & Shipping
Q: What are the packaging options?
Common options include Mesh Bags (2.5kg, 3kg, 10kg, 20kg), Cartons (with small pre-packs inside), or Vacuum Packaging.
Q: What is the capacity of a 40ft Reefer (RF)?
28-29 tons for mesh bags and 23-26 tons for carton packing.
Q: What is the exact temperature for garlic shipping?
We maintain a constant temperature of -3°C (26.6°F) with a ventilation setting of 15-25 CBM/hr.
Q: How do I track the temperature during the voyage?
Every container includes a disposable USB data logger that you can plug into your computer upon arrival to see the full graph.
Q: How do you handle "Net Weight" guarantees?
We ensure the loading weight is higher than the invoiced weight to compensate for natural moisture loss.
Q: What is the average transit time to Jebel Ali (Dubai)
Typically 20–25 days from Qingdao Port.
Q: Can you apply free detention?
Yes, we work with major carriers to secure 14 days of free time at the destination port.
Q: Is the packaging moisture-resistant?
Our cartons are wax-coated or moisture-treated to withstand the humidity of the reefer environment.
Dubai Local Hub & Middle East Operations
Q: Where is your Dubai warehouse located?
Address: Cold Store Building, Block 29
Central Fruit & Vegetable Market
Ras Al Khor, Dubai, U.A.E.
Contact our local manager Joseph: +971 56 659 3694 to book a visit.
Q: Is the stock in Dubai identical to the shandong factory?
Yes, the Dubai stock is shipped directly from our Shandong facility in reefer containers.
Q: Do you deliver within the UAE?
Local delivery can be arranged through our Dubai team for bulk orders.
Q: Can I pay in AED (Dirhams) for local stock?
Yes, local pickup orders can be settled through our Dubai office.
Payment & Partnerships
Q: What are your standard payment terms?
We primarily accept T/T (Telegraphic Transfer).
Q: Do you offer CIF or FOB terms?
We provide both FOB Qingdao and CIF [Your Port] prices based on your preference.
Q: What is the minimum order quantity (MOQ)?
For direct export, one 40ft Reefer container; for Dubai local stock, the MOQ is flexible.
Q: How do you handle quality claims?
Claims must be filed within 48 hours of arrival with photographic/video evidence and surveyor reports.
Q: How can I get a real-time quote?
Contact us on WhatsApp at +86 135 3884 6949 for a live price based on today's market.
